PRIVACY POLICY

This Privacy Policy sets out the commitment of Tautahi Ascension Pty Ltd trading as Tautahi (ABN 38 666 902 950) (“Tautahi”, “we”, “us”) to protect the privacy of personal information we collect about you, including through this website, www.tautahi.org (“website”), the Tautahi Field digital platform, and any associated digital environments, as well as through our other business operations or directly from you. This includes personal information collected through account-based access, platform interactions and engagement with digital environments.

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.

By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.

If you choose not to provide personal information to us, this may affect your experience or use of this website.

1. Your privacy is very important to us

We follow two fundamental principles:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, protect our rights, or deliver our services with integrity.

2. Types of personal information we collect

The types of personal information we collect may include:

  • Identity data – your name
  • Contact data – billing and delivery address, email, telephone
  • Transaction data – payments to and from you, purchase history
  • Technical data – IP address, login data, browser and device information, authentication data and account access information
  • Usage data – how you use our website, products and services
  • Marketing and communications data – your preferences for receiving communication

If you’re a customer and would like to interact with us anonymously or using a pseudonym, you’re welcome to do so wherever feasible.

3. How we collect personal information

We collect this information when you:

  • Sign up for our monthly newsletter
  • Submit an enquiry via phone or email
  • Purchase a product, access a programme or engage with a digital environment
  • Use our website or complete our client intake form
  • Create an account or log into the Tautahi Field digital platform

We collect personal information using lawful, fair means and aim to collect it directly from you unless unreasonable or impracticable.

We also use cookies and tracking tools like Facebook Pixel, Google Analytics, Google Ads and other tools to collect usage and advertising data. Where we receive information from third parties, we protect it in accordance with this Privacy Policy.

If we believe personal information was collected unlawfully or unfairly, we will delete or de-identify it.

4. Why we collect, hold, use and disclose personal information

We use your personal information to:

  • Communicate with you
  • Provide products, platform access and digital environments
  • Maintain records and manage customer databases
  • Analyse trends and improve our website and offerings
  • Meet legal obligations

We only disclose information to third parties when required for the above purposes or by law. Any third parties we work with are selected with care and are required to follow privacy protections aligned with this policy.

We do not use or disclose personal information for direct marketing unless you have given clear consent.

This may include analysing how users move through and engage with different environments within the Tautahi Field digital platform.

5. Third-party service providers

We may share your personal information with trusted service providers who assist in delivering our services. These include:

  • Stripe – payment processing
  • MailPoet – email communication
  • PayPal – if you choose to pay via PayPal, certain personal and transactional data (such as your name, email address, and purchase amount) will be shared with PayPal to facilitate your payment. PayPal processes this data in accordance with its own Pivacy Policy
  • Afterpay – if you choose to use Afterpay to complete your purchase(s), your personal and transactional information will be shared with Afterpay to process the payment. Afterpay handles this data in accordance with its own Privacy Policy. We encourage you to review their privacy terms before using this payment method
  • Clerk – authentication and account management
  • Resend – transactional email delivery (including access and onboarding communications)
  • Vimeo – video and audio content delivery

Each provider is contractually obligated to protect your information and use it only as necessary to provide their services. We review these arrangements periodically to ensure compliance and alignment with our privacy standards.

6. International data transfers

If you are located outside Australia, please note that your information will be processed and stored in Australia. We take reasonable steps to ensure that international data transfers comply with relevant privacy laws and that safeguards are in place to protect your information.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected – including legal, accounting, or reporting obligations. When no longer needed, we securely delete or de-identify your information.

8. Use of cookies

Cookies help us improve your experience, remember preferences, and deliver tailored content. We also use them for security purposes. Our third-party vendors may use cookies for analytics and advertising purposes.

You can block cookies via your browser settings, though this may affect site functionality.

This includes tracking interactions within the Tautahi Field digital platform.

9. Links to other websites

Our site may contain links to third-party websites. These sites have their own privacy practices, which we do not control. We encourage you to read the privacy policies of any linked websites before sharing your personal information.

10. Your rights and access

You have the right to:

  • Access – request a copy of your personal information
  • Correct – update any inaccurate, incomplete, or outdated data
  • Delete – request deletion of your personal data (where permissible)

International users (e.g. under GDPR) may also request data portability, object to processing, or restrict use of their data in certain cases.

We aim to respond to all requests within a reasonable timeframe.

11. Email communications via MailPoet

We use MailPoet to send emails. When you opt in, we collect your first name, email, and IP address for security and abuse prevention.

By subscribing, you consent to our tracking of open rates and click behaviour to help us improve content relevance. You may unsubscribe at any time using the link at the bottom of any email.

12. How we secure your information

We take security seriously. Our precautions include:

  • Password-protected devices
  • Secure storage with encrypted backups
  • Antivirus software and firewalls
  • Restricted access on a need-to-know basis
  • Cloud storage protected with industry-standard safeguards

While we strive to protect your data, no system is 100% secure. If a data breach occurs likely to cause harm, we will notify you in accordance with the Privacy Act 1988 (Cth) and other applicable laws.

13. How to make a complaint

If you believe your privacy has been breached, please contact us using the details below. If you’re unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Opting out

To stop receiving communications, use the “Unsubscribe” button in any email or contact us directly.

You can also:

15. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be published on our website with the updated date.

16. Contact Details

Stacey Ormond-Stirling
Founder, Tautahi Ascension Pty Ltd
Email: [email protected]

Last Updated: 04/05/2026

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